My sixth installment of All Things English…
Tim Soong wedding plans were wrecked after British Airways managed to lose his luggage which included his and his best man’s suits, and the bride-to-be’s wedding dress. As if that wasn’t bad enough, BA continued to add insult to injury by not offering an apology or compensation for their error
He got revenge by posting a covert music video on YouTube that pokes fun at the travails of British Airways £4.3 billion new home at Heathrow with its delayed flights, long queues and faulty lifts. The video has since become a runaway success and the song, which is likely to be released as a single, is getting repeated plays on London radio stations.
Any traveler can appreciate these lyrics:
The news ain’t good. I’m stuck in a queue. After 15 hours, it still hasn’t moved. They lost all my bags. They lost my wife too.
I asked an official what’s going on but she didn’t seem to know exactly what’s wrong – something about robots and a luggage machine.
And did I know this building was opened by the Queen? Well that’s really interesting but I should be on holiday in Italy – Vespas, ciao and fettuccine.
I’m surrounded by airport insanity.”
The debacle which followed the opening of Terminal 5 last month has also spawned an Internet game called Terminal Panic in which Willie Walsh, the airline’s chief executive, tries to load bags onto the carousel without being hit by a luggage trolley.